HOLIDAY:

HOLIDAY:.||a)C5F: (Vigar,Simon)| ITN| ENGLAND: Mansfield| INT| i/c|| LIB (TX 10.6.95/ITN)| SPAIN: Benidorm:| EXT| People on beach|| ITN| ENGLAND: Mansfield| INT| Pete Woodyet and wife looking at photos of their holiday|| STILL: Photos of their resort|| Pete Woodyet (Holidaymaker) intvwd| - I wanted to come home|| Co-op Travelcare:| Assistant talking to customers in holiday shop about hotel| and reading entry from Travel Agents handbook|| Amanda McGhee (Co-op Travelcare) intvwd| - It is nice for our customers to get an independant| view|| GRAPHIC Steps against bad holidays|| LIB (TX 10.6.95/ITN)| SPAIN: Benidorm:| EXT| People on beach|| TX 23.2.98/C5F|| b)C5L: (Johnson,Guy)| FTTV - No resale/reuse.| ENGLAND: ???:| Exterior of Co-Op Travelcare travel agents|| BV Legs of customer as in thru door|| Int: Customer sitting at desk as staff search computer|| Sign 'Welcome to Travelcare' PAN to customers sitting inside| travel agents|| GRAPHIC Co-op Survey|| Yvonne Rankin (Co-Op Travelcare) intvwd| - explains the theory behind 'the traveller's right to know'| policy at co-op|| i/c|| CS Agents' Gazetteer book|| Keith Betton (ABTA) intvwd| - many of the people who complain that their holiday has not| lived up to scratch are people who have not planned their| holiday adequately & have booked it at the last minute|| Staff talking to customer in co-op|| ...